Effective Date: 05 March 2024

At Hijab Zay (“we,” “us,” “our”), we are committed to ensuring your satisfaction with every purchase. This Return or Refund Policy outlines our procedures for returns and refunds for orders placed on our website www.hijabzay.com (“Site”).

1. Return Policy:

a. We accept returns only if the product received is damaged or different from what was ordered.

b. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

c. If you wish to return a product, please contact our customer support team within [insert number] days of receiving your order to initiate the return process.

d. Upon approval of your return request, we will provide you with instructions on how to return the product to us.

e. Once we receive the returned product and verify its condition, we will process your refund or exchange, as per your preference.

2. Refund Policy:

a. We do not provide refunds for change of mind or for reasons other than the product being damaged or different from what was ordered.

b. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and reflected in your account, depending on your payment provider.

3. Opening Video Requirement:

a. Opening video is mandatory for all returns related to damaged or different products. This video serves as proof of the product’s condition upon receipt and helps expedite the return process.

b. Please ensure to record a video while opening the package, clearly showing the condition of the product and any damage or discrepancies observed.

4. Contact Information:

a. If you need assistance with a return or have any questions about our Return or Refund Policy, please contact us at hijabzaybusiness@gmail.com

By placing an order on our Site, you agree to comply with our Return or Refund Policy. Thank you for choosing Hijab Zay for your hijab and hijab accessory needs. We appreciate your trust and support.